Responsibilities include:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory.

Desired Experience

• At least 2 - 3 years of experience in the field or in a related area required.
• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge.
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
• Background security check required.

Certifications: CCNA/MCP/MSCA Preferred

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Experience:

• Help desk: 5 years (Preferred)
• Windows: 5 years (Preferred)
• Microsoft Office skills (Outlook, Word, and Excel): 5 years (Preferred)
• IT infrastructure: 5 years (Preferred)
• MS Active Directory: 5 years (Preferred)

License/Certification:

• CCNA (Preferred)
• MCP (Preferred)
• MCSA (Preferred)

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person